Cisco Cisco Aironet 350 Wireless LAN Client Adapter

user then logs off Windows and then logs in to Windows again successfully. When the EAP-FAST 
authentication dialog box appears, the user enters the correct username but an incorrect password. 
The laptop freezes with a blue screen.

CSCsl08002—Controller does not show all profiles of a CCX version 5 client

Not all profiles for a CCX version 5 client are shown when client details are viewed from the 
controller.

CSCsl08558—Incorrect authentication account in EAP-FAST blocks general Windows login

A profile is configured with EAP-FAST, and the Automatically Prompt for User Name and Password 
option is enabled. The device is then rebooted. The user logs in to Windows, and the EAP-FAST 
authentication dialog box appears. If the user enters an incorrect password, authentication fails. The 
user then cancels EAP-FAST authentication, and the device stalls with a blue screen. An incorrect 
authentication account in EAP-FAST blocks the general Windows login.

CSCsl95753—Blue screen when ADU is installed with Xyloc client

A device that is running Windows XP SP2 stalls with a blue screens when ADU 4.0 is installed with 
the Ensure Xyloc client. The blue screen occurs immediately after LEAP authentication and with 
WPA-PSK EAP-FAST authentication. The blue screen also occurs immediately when the ADU is 
installed before the Xyloc client is installed. If the Xyloc client is installed before the ADU, the blue 
screen condition still appears, but not until some time has passed.

If you are a Cisco registered user, you can use the Cisco TAC Software Bug Toolkit, which consists of 
three tools (Bug Navigator, Bug Watcher, and Search by Bug ID Number) that help you to identify 
existing bugs (or caveats) in Cisco software products. 

Access the TAC Software Bug Toolkit at the following URL:

For the most up-to-date, detailed troubleshooting information, refer to the Cisco TAC website at

Click Product Support > Wireless. Then choose your product and Troubleshooting to find information 
on the problem you are experiencing.

For more information about ACAU and the Cisco Aironet CB21AG and PI21AG client adapters, refer to 
the following documents:

Cisco Aironet 802.11a/b/g Wireless LAN Client Adapters (CB21AG and PI21AG) Administration 
Utility Administrator Guide (OL-7086-04)—Provides instructions for installing the ACAU and 
using it to set software installation options and create configuration profiles for CB21AG and 
PI21AG client adapters.