Cisco Cisco StadiumVision Director Manual De Manutenção
© 2011 Cisco Systems, Inc. All rights reserved.
Page 77 of 83
Symptom
Possible Cause
Action
The user ID and password of the
IP Phone is not correctly
configured in CUCM.
IP Phone is not correctly
configured in CUCM.
Ensure that the user credentials are correctly set in
CUCM. See Verifying IP Phone .
CUCM. See Verifying IP Phone .
Verifying IP Phone Credentials
If the credentials for the IP Phone are not set correctly in CUCM and in Cisco
StadiumVision Director, you will not be able to change the phone background
graphic or speed dials.
StadiumVision Director, you will not be able to change the phone background
graphic or speed dials.
Within Cisco StadiumVision Director, there are two places where the IP Phone
credentials can be specified.
credentials can be specified.
In the registry using the Management Dashboard. This is used to specify the
“global credentials” for IP Phones. See
Setting IP Phone Passwords
for more
information.
On the Setup > Devices > IP Phone page of the Control Panel. The Admin ID
and Admin Password fields on this page should only be specified if the phone
has credentials that are unique from other phones. See
has credentials that are unique from other phones. See
Defining Cisco IP
Phones
for more information.
41B
Verifying Credentials Configured in the Cisco StadiumVision Director
Registry
Registry
To verify the credentials when they are configured using the Cisco StadiumVision
Director registry, enter the following into a browser:
Director registry, enter the following into a browser:
https://<CUCM_IP_addr>/axl
where <CUCM_IP_addr> is replaced by the IP address of Call Manager.
At the prompt to enter a username and password, enter the credentials that were
configured in the Cisco StadiumVision Director registry for CCMPass and CCMUser.
configured in the Cisco StadiumVision Director registry for CCMPass and CCMUser.
If the credentials are entered correctly, the following will display in the browser
window:
window:
Cisco CallManager: AXL Web Service
The AXL Web Service is working and accepting requests. Use HTTP POST to send
a request.
a request.