Cisco Cisco Unified Operations Manager 8.0 Guia De Informação
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downloadable utilities of CiscoWorks ITEM available through Cisco.com, and these utilities will no longer be marketed separately. All current
customers of CiscoWorks ITEM 1.x and CiscoWorks ITEM 2.0 are strongly encouraged to migrate to CiscoWorks IP Communications
Operations Manager 1.0 to help ensure that they have the necessary tools to manage the full scope of the latest technologies in Cisco IP
Communications solutions.
Q.
Why should I migrate from CiscoWorks ITEM 2.0 to CiscoWorks IP Communications Operations Manager 1.0?
A.
CiscoWorks IP Communications Operations Manager 1.0 provides coverage for the latest Cisco IP Communications technologies, such as
Cisco CallManager Express, Cisco Unity Express, Cisco IP Contact Center (Enterprise and Express editions), in addition to providing new and
useful interfaces for monitoring the overall status of the deployment. It integrates with another new offering, CiscoWorks IP Communications
Service Monitor, to present real-time service quality alerting. CiscoWorks IP Communications Operations Manager 1.0 brings together
different technologies of the CiscoWorks ITEM product line (CiscoWorks IP Telephony Monitor [ITM] and drop-ins such as the Gateway
Statistics Utility, WAN Performance Utility, and Tactical Graphing Utility) into an integrated delivery and usage model. CiscoWorks IP
Communications Operations Manager 1.0 continues to carry out different diagnostic tests to evaluate the general health of the IP
Communications environment in the monitored network. CiscoWorks IP Communications Operations Manager 1.0 uses its sophisticated
evaluation and correlation capabilities to help ensure timely information about the health of IP Communications environments. Using several
data collection and analysis techniques, CiscoWorks IP Communications Operations Manager 1.0 generates intelligent traps that can be
forwarded to other event-management systems installed in the network, sent to e-mail or pager gateways, or displayed on the CiscoWorks IP
Communications Operations Manager 1.0 GUI.
Q.
Is there an upgrade path from CiscoWorks ITEM 2.0 to CiscoWorks IP Communications Operations Manager 1.0?
A.
Yes, customers with existing CiscoWorks ITEM deployments (both 1.x and 2.0) will be able to order CiscoWorks IP Communications
Operations Manager 1.0 at a preferred customer upgrade price. Specialized part numbers are available for this upgrade path. Please contact your
Cisco sales representative or channel partner for ordering assistance.
Q.
How does CiscoWorks IP Communications Operations Manager 1.0 integrate with CiscoWorks products?
A.
CiscoWorks IP Communications Operations Manager 1.0 works with the entire family of CiscoWorks products. It runs on CiscoWorks
Common Services 3.0, as do applications such as CiscoWorks LAN Management Solution (LMS). CiscoWorks IP Communications Operations
Manager 1.0 integration with the CiscoWorks family includes:
•
CiscoWorks security roles
•
CiscoWorks server process and backup management services
•
Device and credential repository
•
CiscoSecure Access Control Server (ACS) integration
In addition to this, CiscoWorks IP Communications Operations Manager 1.0 can perform a context-sensitive launch of different CiscoWorks
products (such as Resource Manager Essentials, CiscoView, Campus Manager, and so on) from different user interfaces in CiscoWorks IP
Communications Operations Manager 1.0 to enable faster trouble isolation and resolution.
Q.
How does CiscoWorks IP Communications Operations Manager 1.0 integrate with CiscoWorks IP Communications Service Monitor 1.0?
A.
CiscoWorks IP Communications Operations Manager 1.0 is able to use the information provided by CiscoWorks IP Communications
Service Monitor to present service-quality (quality-of-voice) alerts on a real-time basis. The service-quality alerts are associated with IP phones
or IP Communications devices that are currently monitored by CiscoWorks IP Communications Operations Manager 1.0 and present that
information in the Service Quality Alerts Display. Details about connectivity of the IP phones and devices are available as well. Context-
sensitive diagnostic tools such as a probable path trace, node-to-node IP SLA tests, and phone status tests can be run to perform further