Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Introduction
November 2013
25
The Unified CM capture method (for monitoring only, not recording) is supported for
CAD live monitoring, Recording Solution network recording, and Recording Solution
live monitoring. If Cisco IP Communicator is used, it must support the Unified CM
feature (version 7.0(1) or later).
CAD live monitoring, Recording Solution network recording, and Recording Solution
live monitoring. If Cisco IP Communicator is used, it must support the Unified CM
feature (version 7.0(1) or later).
Mobile Agents
Issue: The server capture method must be used for mobile agents
This deployment model applies to Unified Contact Center Enterprise systems only.
Mobile agents, like remote agents, are not located at the contact center. Unlike
remote agents, they use a phone that is not controlled by the contact center's Unified
CM system. The phone could be an IP phone, an analog phone, or a cell phone. The
desktop application still needs to be connected to the contact center's network, either
directly or via a VPN connection.
remote agents, they use a phone that is not controlled by the contact center's Unified
CM system. The phone could be an IP phone, an analog phone, or a cell phone. The
desktop application still needs to be connected to the contact center's network, either
directly or via a VPN connection.
Figure 10.
Mobile agent configuration