Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
November 2013
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Deployment Issues
Introduction
Deploying Cisco monitoring and recording software and properly configuring the
software and network components can become quite complex. The method of audio
capture that is used for the agents is only one aspect of a deployment, but whatever is
decided can affect the amount of time and money required for a successful
deployment.
software and network components can become quite complex. The method of audio
capture that is used for the agents is only one aspect of a deployment, but whatever is
decided can affect the amount of time and money required for a successful
deployment.
In the previous sections, the basics of audio packet transmission and capture were
discussed in order to better understand the environment the software runs in and the
different options that are available for supporting the live monitoring and recording
features. In this section, we are going to look at the issues that are faced when
planning a Cisco software deployment and how it relates to the live monitoring and
recording features.
discussed in order to better understand the environment the software runs in and the
different options that are available for supporting the live monitoring and recording
features. In this section, we are going to look at the issues that are faced when
planning a Cisco software deployment and how it relates to the live monitoring and
recording features.
These are not all technical issues. Integrating Cisco software into a customer's
network can be challenging at times. The customer might want certain features, but
be unwilling or unable to make changes to the networking infrastructure to
accommodate them. In these cases, the software offers the different methods of
capturing audio data to support its features.
network can be challenging at times. The customer might want certain features, but
be unwilling or unable to make changes to the networking infrastructure to
accommodate them. In these cases, the software offers the different methods of
capturing audio data to support its features.
Each subsection below details an issue related to deploying Cisco monitoring and
recording software to support live monitoring and recording, tells why it is important,
which capture method it affects, and why. Understanding each of these issues will
enable the best choices to be made for a deployment.
recording software to support live monitoring and recording, tells why it is important,
which capture method it affects, and why. Understanding each of these issues will
enable the best choices to be made for a deployment.
Remote Agents
Issue: The desktop capture method must be used for remote CAD agents.
Cisco monitoring and recording software supports agents that connect to the contact
center's network using Virtual Private Network (VPN) software or hardware. This allows
a remote desktop to create a secure network connection through the network cloud
center's network using Virtual Private Network (VPN) software or hardware. This allows
a remote desktop to create a secure network connection through the network cloud