Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida

Configuring and Troubleshooting VoIP Monitoring

28

November 2013

Table 3. 

Packet capture methods supported, by application 

Product

*

Client App

Agent Type

Feature

Capture Method

Desktop 

Server 

Unified CM 

CAD

Agent 
Desktop

On-site

Monitoring

y

y

y

†

Recording

y

y

n

Remote

Monitoring

y

y

y

†

Recording

y

y

n

Mobile

Monitoring

n

y

n

Recording

n

y

n

Thin client

Monitoring

n

y

y

†

Recording

n

y

n

CAD-BE

On-site

Monitoring

n

y

y

†

Recording

n

y

n

Remote

Monitoring

n

y

y

†

Recording

n

y

n

Mobile

Monitoring

n

y

n

Recording

n

y

n

IPPA

On-site

Monitoring

n

y

y

†

Recording

n

y

n

Remote

Monitoring

n

y

y

†

Recording

n

y

n

Recording 

Solution

C1

On-site

Monitoring

n

n

y

Recording

y

y

y

Remote

Monitoring

n

n

y

Recording

y

y

y

Mobile

Monitoring

n

n

n

Recording

n

y

n

Thin client

Monitoring

n

n

y

Recording

n

y

y

* Only supported application configurations are shown.
† With a supported hard IP phone and VPN hardware or supported version of Cisco IP Communicator soft phone.