Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Configuring and Troubleshooting VoIP Monitoring
30
November 2013
The following phone settings must be enabled in Unified CM for desktop packet
capture to work:
capture to work:
■
PC Port. If this is not enabled, the second network port on the back of the
phone will simply not work as a network connection for the user's PC.
phone will simply not work as a network connection for the user's PC.
■
PC Voice VLAN Access. Voice and data traffic can be segregated into separate
VLANs in order to best use the networking resources. If the user's PC and
phone are daisy-chained, and the voice and data are separated into different
VLANS, the c0omputer will be a device in the data VLAN and the phone will be
a device in the voice VLAN. If this option is not enabled, no voice traffic will be
sent out the second network port to the daisy-chained PC.
VLANs in order to best use the networking resources. If the user's PC and
phone are daisy-chained, and the voice and data are separated into different
VLANS, the c0omputer will be a device in the data VLAN and the phone will be
a device in the voice VLAN. If this option is not enabled, no voice traffic will be
sent out the second network port to the daisy-chained PC.
■
Span to PC Port. If this is not enabled, the phone will not forward any network
traffic to the daisy-chained PC.
traffic to the daisy-chained PC.
NOTE: Not all versions of Unified CM have all three options. Enable
those that do appear on the phone device configuration.
those that do appear on the phone device configuration.
Server Capture Method
There are fewer restrictions regarding which IP phones can be used with this method.
The main restriction is that it cannot be a wireless phone. In fact, if the agent is a
mobile agent, there are no restrictions at all, since the software is sniffing a voice
gateway port and using the IP address and port rather than a MAC address to identify
audio streams.
The main restriction is that it cannot be a wireless phone. In fact, if the agent is a
mobile agent, there are no restrictions at all, since the software is sniffing a voice
gateway port and using the IP address and port rather than a MAC address to identify
audio streams.
Unified CM Capture Method
To support this feature in CAD and Recording Solution software, a supported IP phone
must be used and configured correctly. The list of supported Cisco IP phones that can
be used for each capture method are listed in
must be used and configured correctly. The list of supported Cisco IP phones that can
be used for each capture method are listed in
.
SPAN
Issue: The SPAN configuration is complex and must be done correctly for the server
capture method to work properly.
capture method to work properly.
The Cisco Catalyst line of IP network switches allows Switched Port Analyzer (SPAN) or
port monitoring sessions to be configured. These sessions include a list of one or
more switch ports or VLANs as the port monitor source and a single destination port.
The switch copies all the packets traversing the source ports and sends them to the
destination port. A server running packet capturing software is then connected to the
switch using the destination port of the SPAN configuration (
port monitoring sessions to be configured. These sessions include a list of one or
more switch ports or VLANs as the port monitor source and a single destination port.
The switch copies all the packets traversing the source ports and sends them to the
destination port. A server running packet capturing software is then connected to the
switch using the destination port of the SPAN configuration (