Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
November 2013
77
4
Troubleshooting VoIP Monitoring
and Recording
Introduction
The steps required to configure VoIP monitoring and recording can be complex. This
chapter describes some of the issues that can occur and methods for resolving them
in the CAD and Recording Solution products.
chapter describes some of the issues that can occur and methods for resolving them
in the CAD and Recording Solution products.
Incomplete or incorrect software and hardware configuration is the cause of 90% of
all monitoring and recording problems. If the software has been installed correctly,
monitoring and recording problems are rare.
all monitoring and recording problems. If the software has been installed correctly,
monitoring and recording problems are rare.
Before applying the troubleshooting methods described below, verify that the
appropriate software is installed and that the software is configured correctly. For
information about configuration, see the instructions for installing the software.
appropriate software is installed and that the software is configured correctly. For
information about configuration, see the instructions for installing the software.
NOTE: Problems are more likely with server monitoring than with
desktop monitoring, due to the complexity of configuring the SPAN
feature.
desktop monitoring, due to the complexity of configuring the SPAN
feature.