Cisco Cisco Agent Desktop 8.5 Guia De Configuração Rápida
Configuring and Troubleshooting VoIP Monitoring
78
November 2013
Troubleshooting
This section helps you troubleshoot problems with VoIP monitoring and recording that
occur in CAD and Recording Solution.
occur in CAD and Recording Solution.
Identifying the Problem’s Location
displays the major components involved when the live monitoring or
recording features are used in CAD and Recording Solution. Components for all types
of monitoring and recording are shown. The numbered starbursts indicate where a
failure of a component or a configuration error can cause live monitoring or recording
to malfunction or fail.
of monitoring and recording are shown. The numbered starbursts indicate where a
failure of a component or a configuration error can cause live monitoring or recording
to malfunction or fail.
for possible causes of malfunction or failure at the corresponding
numbered component.
Figure 28.
Major components involved with live monitoring and recording
Table 9.
Possible causes of failure in monitoring/recording
1
No.
Component
Issue
1
CAD
supervisor
supervisor
• Listening to the speakers of the correct computer?