Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

 

 

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2.  Performance Dashboards  

Performance dashboards help you monitor your network by providing near real-time information about your contact 

center devices like Cisco Unified Intelligence Center, UCCE, MediaSense, Finesse, SocialMiner, and Customer 

Voice Portal (CVP). You can go to the UC Performance Monitor Dashboard and select the device from the Cluster 

or Device drop-down list and then select the instance of the device to see the counters for that instance. See 

Figure 28 and Figure 29. 

Figure 28.    Select Product & Cluster Drop-Down List 

 

Figure 29.    Selecting Counters