Cisco Cisco Computer Telephony Integration Option 9.0 Guia Da Instalação

Installing Additional 8.5(1) Software

This chapter discusses installing and uninstalling:

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Cisco Unified Customer Voice Portal (CVP) 8.5(1)

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Cisco Unified Communications Manager (CM) 8.5(1)

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Cisco Unified Information Center (CUIC) 8.5(1)

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Cisco Agent Desktop (CAD) 8.5(1)

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Cisco Unified Contact Center Management Portal (CCMP) 8.5(1)

This chapter contains the following topics:

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Cisco Unified Customer Voice Portal (Unified CVP) 8.5(1)

Installation of Unified CVP 8.5(1) is not covered in this guide. See the 

 (http://www.cisco.com/en/US/products/sw/custcosw/ps1006/index.html)

for instructions.

Upgrade Guide for ICM and CTI OS for Cisco Unified Contact Center Enterprise Release 8.5(1)