Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

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Cisco Prime Collaboration Provisioning allows administrators to provision users and their unified communication

services such as phones, lines, voicemail, and presence using a single user interface. It has a powerful auditing

feature that allows you to track all the changes. It also has a self-care feature that allows administrators to

empower end users to provision services, such as speed dialing and call forwarding, on their devices and change

Cisco

Unified Communications (UC) Manager and voicemail passwords and pins. It also has configuration

templates that allow you to automatically configure the Cisco Unified Communicatons voice infrastructure in a

consistent way.

Cisco Prime Collaboration Assurance allows network operators to monitor and throubleshoot their voice and video

networks. It provides tools to troubleshoot video sessions and diagnostic tests to proactively find issues in the

network before users experience them. It also has comprehensive reporting and notification capabilities.

Cisco Prime Collaboration Assurance continuously monitors the current operational status of different IP

communications elements such as Cisco Unified Communications Manager, Cisco Unified Communications

Manager Express, Cisco Unity

systems, Cisco Unity Express, Cisco Unity Connection, Cisco Unified Contact

Center, Cisco Unified Contact Center Express, Cisco Unified Presence Server, Cisco Emergency Responder, and

Cisco Unified MeetingPlace

Express, as well as Cisco gateways, routers, switches, and IP phones. It also

provides diagnostic capabilities for faster trouble isolation and resolution.

Cisco Prime Collaboration Assurance monitors and evaluates the current status of both the IP communications

infrastructure and the underlying transport infrastructure in the network. It uses Simple Network Management

Protocol (SNMP), Hypertext Transfer Protocol (HTTP), and Windows Management Instrumentation (WMI) to

remotely poll data from different devices in your IP communications deployment. Since Cisco Prime Collaboration

Assurance does not deploy any agent software on the devices being monitored, it is nondisruptive to your system

operations.

In addition, Cisco Prime Collaboration Assurance does the following:

●

Presents the current operational status of your IP communications deployment and provides visualization

using service-level views of the network.

●

Provides quick, at-a-glance real-time status of all the faults in the Unified Communications network.

●

Increases productivity of the network managers and helps enable faster trouble identification and isolation

by providing contextual diagnostic tools to facilitate troubleshooting. This is done through:

◦

Diagnostic tests, performance, and connectivity details about different elements of the converged IP

communications infrastructure.

◦

Use of synthetic tests that replicate end-user activity and verify gateway availability as well as other

configuration aspects of the Cisco Unified Communications infrastructure. Tests may be run on synthetic

phones or real IP phones (both Session Initiation Protocol [SIP]-based and Skinny Client Control Protocol

[SCCP]-based phones) deployed in the network.

◦

IP service-level agreement (SLA)-based diagnostic tests that can measure the performance of WAN links

and measure node-to-node network quality.

◦

Information provided in notification messages that contain context-sensitive links to more detailed

information about service outages.

◦

Use of context-sensitive links to other Cisco Prime tools and Cisco tools for managing IP

communications implementations.