Cisco Cisco Prime Collaboration Assurance 11.5 White Paper

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Discovers and reports on the status of different video-enabled IP endpoints (for both SIP- and SCCP-based

phones) in the Cisco Unified Communications system and provides additional contextual information to

facilitate the location and identification of the IP phones. Cisco Prime Collaboration Assurance can also

track the status of these endpoints.

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Provides a very powerful set of dynamic phone-testing capabilities that facilitate the use of IP phones (both

SIP- and SCCP-based phones) in the Cisco Unified Communications system as test probes to run dial-plan

tests, acceptance tests, phone-feature tests, and so on. Such phone-testing capabilities may be used to

rapidly troubleshoot issues related to connectivity (signaling/media stream) and voice quality as well as call

processing/dial-plan management issues.

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Provides visibility into key performance metrics of different Cisco Unified Communications elements, such

as resource usage (CPU, memory, Media Termination Point [MTP] resources, transcoder resources), call

statistics (active calls), trunk statistics (trunk usage, port usage, gateway statistics), and so on, that aid in

different tasks such as troubleshooting and capacity planning.

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Correlates and presents service-quality alerts by using the information. It displays Mean Opinion Scores

(MOSs) associated with voice quality between pairs of endpoints (IP phones, Cisco Unity messaging

systems, or voice gateways) at specified times in the monitored call segment and other associated details

about the voice-quality data.

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Provides current information about connectivity-related and registration-related outages affecting different IP

phones in the network and provides additional contextual information to help enable the location and

identification of the IP phones.

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Facilitates tracking of IP communications devices and IP phone inventory, tracks IP phone status changes,

and creates a variety of reports that document the move, add, and change operations on IP phones in the

network.

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Provides real-time notifications using SNMP traps, syslog notifications, and email, thus reporting the status

of the network being monitored to a higher-level entity (typically a manager of managers [MoM]).

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Provides a single view to visualize and monitor Unified Communications component status, performance,

and test results by logical and physical groupings, and provides the status of the key components on a

single screen to make diagnosis of problems much quicker than the previous individual-feature navigation

approach.

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Provides troubleshooting tools for ongoing video sessions using medianet. You can trace the path of the

video call and see the topology of all the devices in between the two video endpoints. If medianet-enabled

devices are present, it can also display more detailed impairment information on each device thus helping to

troubleshoot the exact point where the session is having an issue.

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Provides utilization reports for all Cisco TelePresence endpoints and sessions.

Cisco Prime Collaboration Analytics helps you identify traffic trends, technology adoption trends, and over- and

underutilized resources in your network. You can also track intermittent and recurring network issues and address

service quality issues. The data is persisted for a year and helps the operator in trending various statistics over an

entire year. The ability to track collaboration deployments, usage trends, and adoption over time closes the loop on

a complete planning cycle that measures the effective absorption of collaboration technology into the business.