Cisco Cisco Computer Telephony Integration Option 9.0 Guia De Referência

The CTI Server sends the QUERY_AGENT_STATE CONF message, defined in 

, as the query 

response. 

AgentInstrument 

The agent’s ACD instrument number. At least 
one of ICMAgentID, AgentExtension, AgentID, 
or AgentInstrument must be provided.

STRING

64

Maximum message size (including header):

122

MessageHeader

Standard message header. MessageType = 37.

MHDR

8

InvokeID

Set to the value of the InvokeID from the 
corresponding request message.

UINT

4

AgentState

One of the values from 

 representing the 

current state of the associated agent.

USHORT

2

NumSkillGroups

The number of Skill Groups that the agent is 
currently associated with, up to a maximum of 20. 
This value also indicates the number of SkillGroup 
Number, SkillGroupID, SkillGroup Priority, and 
Skill GroupState floating fields in the floating part 
of the message.

USHORT

2

MRDID

Media Routing Domain ID as configured in Unified 
ICM and the ARM client.

INT

4

NumTasks

The number of tasks currently assigned to the agent 
– this is the number that Unified ICM compares to 
the MaxTaskLimit to decide if the agent is available 
to be assigned additional tasks. This includes active 
tasks as well as those that are offered, paused, and in 
wrapup.

UINT

4

AgentMode

The mode that the agent will be in when the login 
completes. ROUTABLE = 0, NOT ROUTABLE = 1

USHORT

2

MaxTaskLimit

The maximum number of tasks that the agent can be 
simultaneously working on. 

UINT

4

ICMAgentID

The Unified ICM Skill Target ID, a unique agent 
identifier for Unified ICM.

INT

4