Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Table 8-4: Diagnostic Counters - All Components
Performance Object Instance
Counter Name
LogicalDisk
_Total
Avg. Disk Queue Length
LogicalDisk
C:
Avg. Disk Queue Length
LogicalDisk
<DB Drive>
Avg. Disk Queue Length
Network Interface
<NIC Name>
Packets Outbound Discarded
PhysicalDisk
_Total
Disk Transfers / sec
Process
_Total
Page Faults / sec
Process
_Total
Virtual Bytes
Process
_Total
Working Set
Processor
_Total
Interrupts / sec
Process
<virus scanner>
% Processor Time
Process
<virus scanner>
Page Faults / sec
Process
<virus scanner>
Virtual Bytes
Process
<virus scanner>
Working Set
8.3.2
Logger/Administration & Data Server/HDS
These counters are intended for Unified CCE/Unified ICM components that have a SQL Server
database installed. SQL Server counters are listed in the next session.
database installed. SQL Server counters are listed in the next session.
Set the initial sample frequency to 15 seconds. If not sufficient resolution, decrease to a 5 second
interval.
interval.
Table 8-5: Diagnostic Counters - Logger, Administration & Data Server, and HDS
Performance Object Instance
Counter Name
Physical Disk
<DB Drive>
% Disk Time
Physical Disk
<DB Drive>
Avg. Disk Queue Length
Physical Disk
<DB Drive>
Disk Transfers/sec
Process
** See note
% Processor Time
Process
** See note
Page Faults/sec
Process
** See note
Virtual Bytes
Process
** See note
Working Set
Process
sqlservr
% Processor Time
Process
sqlservr
Page Faults/sec
Process
sqlservr
Virtual Bytes
Process
sqlservr
Working Set