Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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#
# The possible values for Product Type are given below:
#
# * UCM - For Unified CM
# * CVP - For Unified CVP
# * ICM - For Unified ICME, Unified ICM
# * UCCX - For Unified CCX
# * IOS - For IOS Gateway
# * EA - For Unified Expert Advisor
# * CUIC - For Unified Intellegence Center
# * CUP - For Unified Presence ( that includes the SIP Proxy )
############################################################################
#
# The column assignments are as follows:
#
# HOSTNAME -- Mandatory
# DESCRIPTION
# PRODUCT_TYPE -- Mandatory
# GROUP
# USERNAME
# PASSWORD
# PORT_NUMBER -- Mandatory
# ENABLE_PASSWORD
# IS_SEED_SERVER
#
HOSTNAME, DESCRIPTION, PRODUCT_TYPE, GROUP, USERNAME, PASSWORD,
PORT_NUMBER, ENABLE_PASSWORD, IS_SEED_SERVER
#10.86.129.109, IOS GW, IOS, Location_1, cisco, cisco, 23, cisco,,
Note: All references to ICM in the above text file equal Unified CCE.
# The possible values for Product Type are given below:
#
# * UCM - For Unified CM
# * CVP - For Unified CVP
# * ICM - For Unified ICME, Unified ICM
# * UCCX - For Unified CCX
# * IOS - For IOS Gateway
# * EA - For Unified Expert Advisor
# * CUIC - For Unified Intellegence Center
# * CUP - For Unified Presence ( that includes the SIP Proxy )
############################################################################
#
# The column assignments are as follows:
#
# HOSTNAME -- Mandatory
# DESCRIPTION
# PRODUCT_TYPE -- Mandatory
# GROUP
# USERNAME
# PASSWORD
# PORT_NUMBER -- Mandatory
# ENABLE_PASSWORD
# IS_SEED_SERVER
#
HOSTNAME, DESCRIPTION, PRODUCT_TYPE, GROUP, USERNAME, PASSWORD,
PORT_NUMBER, ENABLE_PASSWORD, IS_SEED_SERVER
#10.86.129.109, IOS GW, IOS, Location_1, cisco, cisco, 23, cisco,,
Note: All references to ICM in the above text file equal Unified CCE.
10.1.4.2.7 Device, Protocol and Command Mapping Table
The mapping table for device type, command, and serviceability protocol created in
WSC_CLI_DIR/conf folder is as follows:
WSC_CLI_DIR/conf folder is as follows:
Table 10-8: Device, Protocol and Command Mapping
CVP
Unified
CCE
CCE
EA
CUIC
Speech
Server
Server
Media
Server
Server
Trace
Server
Server
IOS GW
Unified
CM
CM
Unified
CCX
CCX
capture
REST
REST
REST
REST
config
REST
REST
REST
REST
TELNET
debug
REST
REST
REST
REST
TELNET
SOAP
REST
license
REST
REST
REST
REST
TELNET
SOAP
REST
log
REST
REST
REST
REST
REST
perf
REST
REST
REST
REST
REST
TELNET
platform
REST
REST
SOAP
SOAP
REST
REST
REST
TELNET
SOAP
SOAP
sessions
REST
TELNET