Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH

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11 Appendix A - Cisco Contact Center Applications MIB Results Example

The following example displays the data provided by the Cisco Contact Center Applications MIB SNMP
agent on the target Unified ICM/Unified CCE installation icm70 in response to a series of SNMP
GETNEXT requests beginning at node ciscoCcaMIB, OID 1.3.6.1.4.1.9.9.473.

For the purpose of example, assume that a single instance:

cccaInstanceName.2 = acme

is installed with instance number 0 and the following components are installed:

Router:

cccaComponentName.instanceNumber(0).componentIndex(1) = RouterA

Logger:

cccaComponentName.instanceNumber(0).componentIndex(2) = LoggerA

Peripheral Gateway:

cccaComponentName.instanceNumber(0).componentIndex(3) = PG1A

Distributor Admin Workstation:

cccaComponentName.instanceNumber(0).componentIndex(4) = Distributor

A single CRSP NIC has been installed as part RouterA:

cccaNicType.instanceNumber(0).componentIndex(1).nicIndex(1) = crsp

A single Unified Contact Center Express PIM (acmiCRS) has been installed as part of PG1A:

cccaPimPeripheralName.instanceNumber(0).componentIndex(3).cccaPimNumber(1) = ACD 1

cccaName.0 = cc-rgr1a
cccaDescription.0 = Cisco Intelligent Contact Management / IP Contact Center
cccaVersion.0 = 7.1(1)
cccaTimeZoneName.0 = Eastern Standard Time
cccaTimeZoneOffsetHours.0 = 5
cccaTimeZoneOffsetMinutes.0 = 0
cccaSupportToolsURL.0 =
cccaInstanceName.0 = acme
cccaComponentType.0.1 = router(1)
cccaComponentType.0.2 = logger(2)
cccaComponentType.0.3 = pg(4)
cccaComponentType.0.4 = distAW(3)
cccaComponentName.0.1 = RouterA
cccaComponentName.0.2 = LoggerA
cccaComponentName.0.3 = PG1A
cccaComponentName.0.4 = Distributor
cccaComponentStatus.0.1 = started(4)
cccaComponentStatus.0.2 = started(4)
cccaComponentStatus.0.3 = started(4)
cccaComponentStatus.0.4 = started(4)
cccaComponentElmtName.0.1.1 = ccagent
cccaComponentElmtName.0.1.2 = crspnic
cccaComponentElmtName.0.1.3 = dbagent
cccaComponentElmtName.0.1.4 = mdsproc
cccaComponentElmtName.0.1.5 = router
cccaComponentElmtName.0.1.6 = rtsvr
cccaComponentElmtName.0.1.7 = testsync
cccaComponentElmtName.0.2.8 = configlogger
cccaComponentElmtName.0.2.9 = csfs
cccaComponentElmtName.0.2.10 = histlogger
cccaComponentElmtName.0.2.11 = recovery