Cisco Cisco Unified Contact Center Enterprise 9.0(1)
Serviceability Best Practices Guide for Unified ICM/Unified CCE & Unified CCH
©2012 Cisco Systems, Inc.
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Object Name
Description
side ‘A’ PG is the active PG and a failure occurs, the side ‘B’
PG then immediately assumes the role. In this case, the CG
loses its connection to the side ‘A’ PG and thus use this
object value to connect to the side ‘B’ PG.
side ‘A’ PG is the active PG and a failure occurs, the side ‘B’
PG then immediately assumes the role. In this case, the CG
loses its connection to the side ‘A’ PG and thus use this
object value to connect to the side ‘B’ PG.
cccaCgDuplexPairName
The hostname of the duplex pair (for example, the other side)
server of an enterprise contact center application fault
tolerant CTI gateway component. If this component is not
part of a duplex pair (for example, simplex), the object value
is the null string.
server of an enterprise contact center application fault
tolerant CTI gateway component. If this component is not
part of a duplex pair (for example, simplex), the object value
is the null string.
cccaCgOpenSessions
The CG open sessions object indicates the number of
sessions (connections) that were established between the CTI
Gateway and CTI clients. These are active sessions that are
functioning normally.
sessions (connections) that were established between the CTI
Gateway and CTI clients. These are active sessions that are
functioning normally.
cccaCgOtherSessions
The CG other sessions objects indicates the total number of
sessions (connections) between the CTI Gateway and CTI
clients that are not normal, open/active sessions. This
includes sessions that are 'opening' (not yet established and
initialized), session that are 'closing' (connections being torn
down) as well as sessions that are in an 'unknown' state and
sessions that have failed. While this object value fluctuates
from time to time, it stabilizes during normal operation. A
steadily increasing value indicates a problem that should be
investigated.
sessions (connections) between the CTI Gateway and CTI
clients that are not normal, open/active sessions. This
includes sessions that are 'opening' (not yet established and
initialized), session that are 'closing' (connections being torn
down) as well as sessions that are in an 'unknown' state and
sessions that have failed. While this object value fluctuates
from time to time, it stabilizes during normal operation. A
steadily increasing value indicates a problem that should be
investigated.
cccaCgID
The CG number is a unique numeric identifier for this
enterprise contact center application CTI gateway. The
identifier is assigned by the contact center application.
enterprise contact center application CTI gateway. The
identifier is assigned by the contact center application.
The CG table lists the enterprise contact center application computer telephony integration (CTI)
gateway functional components installed and enabled on this server.
gateway functional components installed and enabled on this server.
The CTI gateway table has a sparse dependent relationship with the component table. The
instance number acts as the primary index for the CTI gateway table in order to properly relate a
CTI gateway component entry to the appropriate instance entry. The component index acts as the
secondary index, relating the entry to the corresponding entry in the component table.
instance number acts as the primary index for the CTI gateway table in order to properly relate a
CTI gateway component entry to the appropriate instance entry. The component index acts as the
secondary index, relating the entry to the corresponding entry in the component table.
Table 3-12: CCCA MIB CTI OS Table Objects
Object Name
Description
cccaCtiOsServerName
The user-defined textual name assigned to this enterprise
contact center application CTI OS component to uniquely
identify it.
contact center application CTI OS component to uniquely
identify it.
cccaCtiOsPeripheralName
The unique identifier for the peripheral that the enterprise
contact center application CTI OS component is associated.
This association links the CTI desktop clients with a
particular peripheral PBX.
contact center application CTI OS component is associated.
This association links the CTI desktop clients with a
particular peripheral PBX.
cccaCtiOsPeripheralType
The peripheral type that the enterprise contact center
application CTI OS is associated. This also then identifies
the peripheral PBX type that the CTI desktop clients are
application CTI OS is associated. This also then identifies
the peripheral PBX type that the CTI desktop clients are