Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Most Unified ICM/Unified CCE SNMP notifications are “stateful” events; each event correlates to a 
managed object. An object is defined as having dual state or single state. 

An ICM event is a notification that is sent by a functional component of the Cisco Unified Intelligent 
Contact Management (Unified ICM) and the Cisco Unified Contact Center Enterprise (Unified CCE), 
and Cisco Unified Contact Center Hosted (Unified CCH) contact center applications. 

The following table details the objects which comprise the notification type: 
 

cccaEventComponentId 

A unique identifier used to correlate multiple notifications 
generated by a single enterprise contact center application 
functional component or subcomponent.  A functional 
component constructs its unique identifier based upon 
configured parameters; all notifications by that component 
include this event component ID. 

cccaEventState 

The state (not to be confused with severity) of the notification 
and potentially the current state of the functional component 
that generated the notification.  The possible states are: 

'clear' (0):  The clear state indicates that the condition that 
generated a previous raise notification is resolved. 

'applicationError' (2):  The application error state alerts the 
recipient that an error exists in the enterprise contact center 
application but that the error does not affect the operational 
status of the functional component. 

'raise' (4):  A raise state identifies a notification received 
because of a health-impacting condition, such as a process 
failure.  A subsequent clear state notification follows when the 
error condition is resolved. 

'singleStateRaise' (9): The single state raise state indicates that 
a health-impacting error occurred and that a subsequent clear 
state notification is not forthcoming.  An example of a single 
state raise condition is an application configuration error that 
requires the system to be stopped and the problem resolved by 
an administrator before the affected component functions 
properly. 

cccaEventMessageId 

The unique notification message identifier (value) that was 
assigned by the enterprise contact center application.  This 
identifier is unique for each different notification but consistent 
for each instance of the same notification. 

cccaEventOriginatingNode 

The application-defined name of the enterprise contact center