Cisco Cisco Unified Contact Center Enterprise 9.0(1)

Each Unified ICM/Unified CCE component consists of one or more processes, which are enabled and 
managed by Node Manager. Each component has a separate Node Manager that is installed as a Windows 
service. All Node Manager services have the same process name, nodeman.exe. 

The following table lists the processes running on a particular server.  Note that in the Description 
column, the criticality of a process is denoted within brackets [].  The key definitions are as follows:  

Critical: 

This process is critical to the operation of the component.  Failure of the 
process renders the Contact Center application either dysfunctional or 
impaired. 

Critical/Optional:  This process is optional (needed for a feature often enabled via 

configuration or during product installation). However, if the feature is 
enabled, the process is critical and failure of the process is likely to render 
the Contact Center application either dysfunctional or impaired. 

Optional: 

This process is optional (needed for a feature often enabled via 
configuration or during product installation). Failure of the process is 
unfortunate but does not impair the Contact Center application. 

Important: 

While failure of this process does not impair the Contact Center 
application, it disables an important capability. 

Non-Critical: 

This process runs on the server under normal operating conditions but its 
failure has little or no impact on the Contact Center application. 

An asterisk preceding the process name denotes that this process appears in the SNMP CISCO-
CONTACT-CENTER-APPS-MIB cccaComponentElmtTable. 

 

Router 

* router.exe 

[Critical]: This is the primary Router process. 

* rtsvr.exe 

[Critical]: Provides real-time data feed from the Router to the 
Administration & Data Server. 

* mdsproc.exe 

[Critical]: Message Delivery Service 

* ccagent.exe 

[Critical]: Router component that manages communication 
links between the Router and peripheral gateways. 

* dbagent.exe 

[Critical]: Manages connections and transactions 
(configuration updates) from configuration tools. 

* testsync.exe 

[Non critical] Provides interface for component test tools. 

* appgw.exe 

[Optional/Critical]: The process that provides an interface for 
the Router to communicate with external applications. 

* dbworker.exe 

[Optional/Critical]: The process that provides the interface 
for the Router to query external databases.