Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

5-7

Remote Silent Monitoring Installation and Administration Guide

Chapter 5 VRU Configuration

CVP Integration

CVP Call Flow Integration

To handle calls transferred directly from CVP into RSM, you must install the call
flow script on CVP.

To install the call flow script:

Step 1

Navigate to the C:\CiscoRSM\callflows\vxml-cvp folder on the RSM server.

Step 2

Copy all the contents from the folder to a directory that can be accessed by the desktop
machine hosting CVP Unified Call Studio software (e.g., C:\RSM-Callflow).

Step 3

Open CVP Unified Call Studio and import the RSM Project into your workspace.

Step 4

Right-click RSM Project in the Navigator pane then click Properties.

Step 5

Click Cisco Unified CVP | Audio Settings.

Step 6

Navigate to the Default Audio Path URI text field and enter the VL directory on
your media server, e.g., http://10.1.110.110/MediaFiles/en-us/VL.

Step 7

Click OK.

Step 8

Navigate to the DoLogin page in the Callflow Editor pane for RSM Project.

Step 9

Select the SetBaseSessionVars element then click the element’s Data tab.

Step 10

Modify the VoiceXML Variable settings for RSM Project as follows:

•

VL_VLENGINE_HOSTNAME—Hostname or IP address of server running
VLEngine service.

•

VL_VLENGINE_PORT—Port number used by VLEngine service. Usually
port 8080.

•

VL_PHONESIM_HOSTNAME—Hostname or IP address of server
running PhoneSim service. Usually same as VL_VLENGINE_HOSTNAME.

•

VL_PHONESIM_PORT—Port number used by PhoneSim service. Usually
port 29001.

•

CVP_MEDIASVR_HOSTNAME—Hostname or IP address of CVP media
server with RSM prompts, as found in the /MediaFiles/en-us/VL directory.

•

CVP_MEDIASVR_PORT—Port number of media server daemon. Usually
port 80.