Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

5-9

Remote Silent Monitoring Installation and Administration Guide

Chapter 5 VRU Configuration

CVP Integration

Step 7

Navigate to the C:\Cisco\CVP\VXMLServer\applications\RSM\admin
directory, then double-click the deployApp.bat file. The batch file is executed in
a separate DOS window.

Step 8

Enter Y for yes when prompted to deploy the application. The call flow script is
now accessible from the CVP VXML Server.

Step 9

Configure the appropriate micro-applications on your VXML gateway (VG dial
peers, UCM route patterns, etc.) so they can access the script. Refer to the CVP
configuration documentation for more information, located at

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_installatio
n_and_configuration_guides_list.html

Call Flow Troubleshooting

For log file information for any CVP call flow application, refer to the VoiceXML
Server User Guide for Cisco Unified Customer Voice Portal document, located at

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_user_guide_li
st.html

CVP Unified Call Studio Logging

CVP Unified Call Studio contains the VXML output that the VXML Server
produces. You can enable additional logging and debugging of RSM in CVP
Unified Call Studio, if desired.

To enable CVP Unified Call Studio logging:

Step 1

Open RSM Project in CVP Unified Call Studio, then navigate to General
Settings.

Step 2

Select Loggers. A new window appears.

Step 3

Add the com.audium.logger.application.debug.ApplicationDebugLogger to
the project.

Step 4

Click OK.

For more information, refer to the Enable VoiceXML Debug Mode on Cisco
Unified Call Services, Universal Edition document, located at