Cisco Cisco Unified Contact Center Enterprise 9.0(1)

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Click the field where you want to start. While holding down the Shift key, click the last field.

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Click the field where you want to start. While holding down the Shift key, make your selection
by clicking the down arrow.

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Press Ctrl, then left-click on each field you wish to select. This allows you to select a random
group of fields.

For selecting one value in multiple selection box fields, see the following section, "

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Editing a Range of Data

You can edit a range of data in a table column in several ways:

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Apply a single value to a range of (edit-control) fields

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Apply a single value to a range of selection-box fields

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Apply a range of values to a range of fields

How to Apply a Single Value to a Range of Edit-Control Fields

An edit-control field is one you can edit that does not contain a selection box.

Make your selection: click the field where you want the range to start and, keeping the left
mouse button held down, move the cursor to the last field in the range.

Type the new entry that you want to appear in all the fields.

Click Enter or Tab. This applies the change to all the records in the range and moves the focus
to the next data field.

How to Apply a Single Value to a Range of Selection-Box Fields

Select the first field where you want the range to start.

Hold down the Shift key and keep it down for steps 3, 4, and 5.

Click the selection-box down arrow but keep the left mouse button held down and select the
fields you want in the range.

Click the last field in the selection to display the selection list. You can also open the selection
box by pressing Alt + an arrow key.

Click your selection.

Configuration Guide for Cisco Unified ICM/Contact Center Enterprise and Hosted Release 8.0(2)