Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Procedure
Step 1
From the Configuration Manager, select Configure ICM > Peripherals > Agent Team > Agent Team List.
Step 2
Click Retrieve and then Add to add a new agent team.
Step 3
Click the Attributes tab and enter values in the following fields:
Name. Enter an enterprise name for the agent team that is unique within the enterprise.
Name. Enter an enterprise name for the agent team that is unique within the enterprise.
Peripheral: Enter the name of the agent team peripheral. You can select the name from the drop-down list.
Supervisor Script Dialed Number: Select a dialed number for the agent team from the drop-down list. If
you have not created a supervisor script, select the default, “none”. When you create the script, return to this
screen and enter the dialed number for the script.
you have not created a supervisor script, select the default, “none”. When you create the script, return to this
screen and enter the dialed number for the script.
Description: Enter additional information about the agent team.
Step 4
Click the Members tab and click Add.
Step 5
Choose the agents that you to assign to the team and click OK.
Step 6
Click the Supervisor tab and choose the supervisor from the Primary Supervisor drop-down list.
Step 7
To add a secondary supervisor, click the Add button and select a secondary supervisor from the list. Click
OK.
OK.
Step 8
Click Save and then click Close.
About supervisory features
Supervisors of agent teams can take advantage of supervisory features available with their Agent Desktop
software. The following table describes these features.
software. The following table describes these features.
For more information about setting up Supervisory features, see Administration Guide for Cisco Unified
ICM/Contact Center Enterprise .
ICM/Contact Center Enterprise .
Installation and Configuration Guide Cisco Unified Contact Center Enterprise Release 9.0(1)
94
Installation and configuration of Unified ICM, Unified CCE & Unified CCH
Agents