Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

functionality. As new instances are added to the system, you must install additional Unified
ICM components (Loggers, CallRouters, and Administration & Data Servers) on the CICM
machines.

Adding a new instance to a CICM complex consists of several tasks.

•

Deciding on the instance name

•

Selecting the CICM complex to service the instance

•

Assigning an instance number

•

Setting up the CICM Loggers

•

Setting up the CICM CallRouters

•

Setting up the CICM instance Administration & Data Server on the NAM

•

Configuring the INCRP NIC

The following subsections explain these steps. After completing these steps you can proceed
to set up Peripheral Gateways and Administration & Data Servers at the customer premises.

Naming Conventions for Instances

Select a unique instance name of up to five characters. The first character of the name must be
a letter (a–z or A–Z). Subsequent characters can be letters, digits, or the symbols # or $. The
name must not contain spaces.

You cannot use case to differentiate instances. For example, you cannot name two instances
cus01 and Cus01. When forming database names, the system software converts the instance
name to all lowercase.

The instance name is used in naming a registry subtree, a subdirectory of the \icm directory,
and as a prefix on database names. For an instance named cust1, the CICM databases are named
cust1_sideA and cust1_sideB. The local database on an Administration & Data Server is named
cust1_awdb.

Selecting the CICM Complex

Select which CICM complex will service this instance. Consider the current load on each CICM
complex and the expected load for the new instance. Usually it is best to roughly balance the
overall load among available CICM complexes. If all CICM complexes are nearing capacity,
consider adding a new CICM complex.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)