Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Installing and Configuring CICM Loggers

You must perform the following steps to install and configure a Logger in a CICM domain.

Note: If a Logger is duplexed, perform these steps on each side. Be careful to use the same
instance name and instance number on both sides.

How to Install and Configure a CICM Logger (Side A or Side B)

Create the central database on the Logger machine using the ICMDBA utility.

Open the Web Setup tool.

Select Component Management > Loggers in the left frame, then click Add in the right frame.
The Add Logger Deployments page appears.

On this page, be sure to select Hosted > Customer ICM (CICM) for Logger Type.

Provide values for the other fields on this page. Click Next.

Provide values for the applicable fields on the Central Controller Connectivity and Additional
Options page. Clicking Next from the Additional Options page takes you to a NAM page.

On the NAM page, select one of the following values for NAM Type:

a.

Provisioning/Standalone NAM: NAM Logger is either a Standalone NAM or a NAM
that provides Slave NAMs with configuration information

b.

Slave NAM: NAM Logger that obtains configuration information from a Provisioning
NAM

Provide the following values in the NAM Configuration section:

a.

Provisioning/Standalone Router Side A: Enter the Side A machine name or IP address
of the provisioning Router

b.

Provisioning/Standalone Router Side B: If a Side B machine exists, enter the Side B
machine name or IP address of the provisioning Router

If you specified a NAM Type of Provisioning/Standalone NAM, skip the Slave NAM
Configuration section. If you specified a NAM Type of Slave NAM, specify the following
information:

a.

Provisioning NAM Instance Name: The instance name of the Provisioning NAM

b.

Provisioning NAM Instance Number: The instance number of the Provisioning NAM

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)