Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Specify the following values:

a.

Physical Interface Controller ID: Enter one of the physical controller IDs (from the
Configuration Manager) for the INCRP NIC on the CICM. If the NIC is duplexed, be sure
to enter a different physical controller ID on each side.

b.

Local Hostname or IP Address: Enter the IP Name (IP Address or hostname) of the local
address for incoming NAM connections. (Note that this address/host must be on the same
network as the NAM Addresses.)

c.

Handshake Timeout (ms): Enter the milliseconds to wait for a handshake response from
the routing client (the supplied default of 5000 milliseconds is usually appropriate).

Click Next. The Client ICM/CCE/CCH page displays.

Enter the following information:

a.

Enabled: Check the box to enable the Client ICM.

b.

Description: Enter a description of the Client ICM.

c.

Client ID: Enter the ID of the Client ICM machine. In this case, that is the same as the
NAM ID.

d.

AppGateway ID: Specify the ApplicationGatewayID for the INCRP NIC as configured
in the Client ICM database.

e.

SCP Side A IP Address/Hostname: Enter the Public Network (or SAN)
addresses/hostnames of the NAM on Side A.

f.

SCP Side B IP Address/Hostname: Enter the Public Network (or SAN)
addresses/hostnames of the NAM on Side B.

Click Next, then click Finish to complete INCRP NIC installation.

Note: You need not set up DMP devices for the INCRP NIC, because it is a process on the
CallRouter rather than a separate device.

Consideration for Multiple NAM/CICM Routing Clients

For multiple NAM/CICM routing client configurations that will use CICM Replication, you
must associate a routing client on the CICM for each routing client on the NAM for that customer.
You cannot use the same name for two different routing clients on the CICM or NAM.

For example:

•

A NAM system has two routing clients with enterprise names XYZ_NIC_1 and INAP_NIC_1.
The XYZ_NIC_1 routing client has a network routing client of XYZ_NIC, and the
INAP_NIC_1 routing client has a network routing client of INAP_NIC.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)