Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

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The associated CICM system has two routing clients with enterprise names INCRP_NIC_1
and INCRP_NIC_2.

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For these routing clients on the CICM, you must define network routing clients of XYZ_NIC
and INAP_NIC, respectively.

Note: Because routes are not normally defined on the NAM, a default route for a dialed number
cannot be set on the NAM. However, labels are defined on both the NAM and the CICM.
Therefore, dialed numbers have default labels rather than default routes.

Quality of Service (QoS)

If you wish to use the optional Unified ICM Quality of Service feature, the appropriate steps
are provided in the Installation Guide for Cisco Unified ICM/Contact Center Enterprise &
Hosted, with discussion of QoS to be found in the Pre-installation Planning Guide for Cisco
Unified ICM Enterprise and Hosted. However, note the following if you are using the Microsoft
Packet Scheduler.

As all ICM instances of a CICM share, by design, public and private network interfaces, and
the Microsoft Packet Scheduler is mapped to an address / interface, it follows that ICM instances
hosted in a common physical CICM complex must be uniformly configured when deploying
QoS.

Note: The configuration settings of the last customer configured via the Web Setup tool will
be those in effect.

Adding and Upgrading Components for Instances

To add or upgrade components for instances, do one of the following:

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To add a new component for an instance, run the Web Setup tool. From the initial Web Setup
page, click Component Management in the left column. Under Component Management,
click the type of component you want to add; a List page for the component appears. Click
Add on this List page to start the Add wizard for the component.

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To upgrade all installed components for all instances, rerun the main installation program
(setup.exe) from the Release 8.0(1) ICM/CCE/CCH DVD. Refer to the Installation Guide
for Cisco Unified ICM/Contact Center Enterprise & Hosted for instructions.

Removing an Instance

The following steps describe the process for removing an instance.

Use the Service Control utility to stop the services for that instance on all CICM machines and
Administration & Data Servers.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)