Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

You have the option of installing the Administration & Data Server as an Administration Server
and Real-time Data Server (AW), Administration Server, Real-time and Historical Data Server
and Detail Data Server (AW-HDS-DDS), or Administration Server and Real-time and Historical
Data Server (AW-HDS). Each of these Administration & Data Server roles run as a Windows
service and manage several Unified ICM processes. (Refer to the Administration Guide for
Cisco Unified ICM/Contact Center Enterprise & Hosted for more details about these roles.)

Note: You can either access the shared Administration & Data Server or your own dedicated
Administration & Data Server, but not both. The reporting application, Unified IC, is used to
report on the stored data.

NAM Configuration Data

At this point, you can start the NAM Logger, CallRouter, and Administration & Data Server,
and set up the NAM configuration data.

In a two-tier architecture, the NAM system requires only a subset of the normal Unified ICM
configuration data. The following table summarizes the configuration data for a NAM.

Any announcements used in NAM scripts.

Announcement

A remote ICM gateway for each instance on each associated
CICM.

Application Gateway

The default business entity only.

Business Entity

Typically, one for each instance.

Call Type

Associate each NAM call type with a NAM script.

Call Type Map

All dialed numbers used on associated CICMs, plus those
used for direct translation. (No default routes are defined
for NAM dialed numbers.)

Dialed Number

Associates dialed numbers and calling line IDs with NAM
call types.

Dialed Number Map

All labels that can be returned by associated CICMs, plus
those used for direct translation.

Label

One required for the Network Interface Controller to the
carrier network.

Network Interface Controller

One or more for the Peripheral Gateway to the carrier
network.

Peripheral Gateway (PG)

Any prefixes used in NAM regions.

Prefix

Any regions used in NAM dialed number map.

Region

One or more for the carrier network.

Routing Client

One or more for each call type.

Script

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)