Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Click Retrieve.

Click Add ICM Instance.

Figure 5: ICM Instance Dialog

Specify the following on the ICM Instance tab:

•

Name. The enterprise name for the CICM instance, as used in the Web Setup tool.

•

Type (drop-down list). Select Customer ICM.

•

Instance Number. The instance number as defined in the Web Setup tool.

Note: For information about defining a name and number for a CICM instance, see the CICM
Installation and Configuration chapter.

•

Network ICM Instance (drop-down list). The associated NAM instance.

•

Description (optional). Additional information about the ICM Instance.

Click Save.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)