Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Installing and Configuring NAM NICs and PGs
This section provides guidelines for configuring network interface controllers (NICs)
andperipheral gateways (PGs) for the NAM.
andperipheral gateways (PGs) for the NAM.
Network Interface Controllers
Refer to the Installation Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted,
and the System Manager Guide Supplement for your particular NICs for guidelines and
procedures.
and the System Manager Guide Supplement for your particular NICs for guidelines and
procedures.
Peripheral Gateways
To support duplexed operation, the NAM must also communicate with at least one Peripheral
Gateway device. (In a duplexed environment, a CallRouter does not route calls when the duplexed
partner has nodal or network failure unless it has active connections to a majority of the PGs
and it cannot see the other CallRouter. This prevents both CallRouters from trying to route
simultaneously.) Therefore, you must define at least one Peripheral Gateway for the NAM. You
can run the Peripheral Gateway on one of the Administration & Data Server machines associated
with the NAM. The Peripheral Interface Manager (PIM) on the PG need not be enabled.
Gateway device. (In a duplexed environment, a CallRouter does not route calls when the duplexed
partner has nodal or network failure unless it has active connections to a majority of the PGs
and it cannot see the other CallRouter. This prevents both CallRouters from trying to route
simultaneously.) Therefore, you must define at least one Peripheral Gateway for the NAM. You
can run the Peripheral Gateway on one of the Administration & Data Server machines associated
with the NAM. The Peripheral Interface Manager (PIM) on the PG need not be enabled.
How to Configure Device Management Protocols for NAM PGs
Follow the steps described in the Peripheral Gateway Setup online help to set up a Peripheral
Gateway. This includes instructions for the Device Management Protocol Properties dialog.
Gateway. This includes instructions for the Device Management Protocol Properties dialog.
Creating a Cisco Unified Intelligent Contact Management Application Gateway to Access CICM Instances
After adding the instance components to the CICM, you must configure a Unified ICM
Application Gateway in Configuration Manager on an Administration & Data Server associated
with the NAM. (The Unified ICM Application Gateway is the path a NAM takes to access a
CICM.)
Application Gateway in Configuration Manager on an Administration & Data Server associated
with the NAM. (The Unified ICM Application Gateway is the path a NAM takes to access a
CICM.)
After the Unified ICM Application Gateway is configured, you can reference it using a Unified
ICM Application Gateway node within a routing script on the NAM.
ICM Application Gateway node within a routing script on the NAM.
How to Create a Cisco Unified Intelligent Contact Management Application Gateway
Step 1
Within Configuration Manager on an Administration & Data Server associated with the NAM,
select Calls > Application Gateway > Application Gateway List. The Application Gateway
List window appears.
select Calls > Application Gateway > Application Gateway List. The Application Gateway
List window appears.
Step 2
Click Retrieve.
Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)
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Chapter 5: NAM Installation and Configuration for Cisco Unified Contact Center Hosted
Installing and Configuring NAM NICs and PGs