Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Note: Make a note of the Unified ICM Application Gateway ID value, as you will need it when
you run the Web Setup tool to configure the INCRP NIC on the CICM.

To set the connection information, click the Connection Side A tab or the Connection Side B
tab.

To specify an address, click the Enter Address button. The Enter NAM Addresses dialog box
appears.

Figure 7: Enter NAM Addresses Dialog

Specify the following information:

•

NAM Mode. Select Single NAM or Multiple NAMs, depending on the number of NAMs
connected to the selected Unified ICM Application Gateway.

•

IP Address/Name. Enter the Public (high priority) IP address of the CICM. Alternatively,
the SAN can be used (consult your Cisco certified partner or TAC for assistance). This address
must be the same address specified for the INCRP NIC on the CICM. (You can use the
hostname in place of the address.)

•

Instance Number. Enter the number of the customer ICM on the CICM (0 through 24).

•

Side. Indicate which side of the NAM prefers this connection:

–

Side A. NAM Side A prefers to use this connection.

–

Side B. NAM Side B prefers to use this connection.

–

None. Neither side of the NAM prefers to use this connection.

–

Both Side A and B. Both sides of the NAM prefer to use this connection.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)