Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Figure 12: Label List Dialog

Observe the following guidelines for labels:

•

If this is a standard Label to be used in a Label or Divert Label node, leave the Target Type
and Network Target set to None.

•

If this is a Label for a Scheduled Target Type, select the Scheduled Target from the Network
Target drop-down menu.

•

You can configure multiple labels for Scheduled Targets, but for a specific Routing Client
only the first label will be used; therefore, when you configure multiple labels, configure
each for a different Routing Client. Configuring more than one label for the same Routing
Client will have no effect.

Network VRU Script

Configure one or more Network VRU Scripts for this customer using the Network VRU Script
List tool. Select the associated customer from the Customer drop-down menu.

Figure 13: Network VRU Script List Tool

Routing Script

The Service Provider can either create routing scripts for the customer or the customer can use
Internet Script Editor to create routing scripts himself.

Setup and Configuration Guide for Cisco Unified Contact Center Hosted Release 9.0(1)