Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Step 4
Specify if you want to perform a Technology Refresh or Fresh Install.
Note: If the Technology Refresh Upgrade is selected, you must specify the full path for the
RegUtil file that needs to be imported. This must be performed to continue the installation
process; otherwise, the Next button remains disabled.
RegUtil file that needs to be imported. This must be performed to continue the installation
process; otherwise, the Next button remains disabled.
Step 5
Reboot the system.
Step 6
Using Unified CCE Service Control, set all ICM processes on the new Administration & Data
Server to Manual Start.
Server to Manual Start.
Step 7
Using the Web Setup Tool, edit the Administration & Data Server component and make the
necessary changes based on the environment in which the new Logger is to be run.
necessary changes based on the environment in which the new Logger is to be run.
Non-HDS Administration & Data Server Common Ground upgrades
Step 1
If not already done, using Unified CCE Service Control, stop all ICM services on the
Administration & Data Server, and change all ICM services to Manual Start.
Administration & Data Server, and change all ICM services to Manual Start.
Step 2
Using third-party imaging or “ghost” software, perform a full system backup of the
Administration & Data Server so that it can be restored if a critical failure occurs during the
Common Ground upgrade process.
Administration & Data Server so that it can be restored if a critical failure occurs during the
Common Ground upgrade process.
Step 3
If you plan to change domains, do so at this point.
Step 4
Upgrade Third Party software such as virus protection software, VNC, or PCAnywhere.
Step 5
Reboot the Administration & Data Server.
Step 6
Run the ICM-CCE-CCHInstaller from the Unified CCE Installer DVD on the Administration
& Data Server system. Choose to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering
special.
& Data Server system. Choose to apply any 9.x(x) Maintenance Release or 9.x(x) Engineering
special.
Step 7
Reboot the system.
Administration Client systems Common Ground upgrade
Note: The component known as the Client AW in Releases 7.5(1) and earlier is now called the
Administration Client.
Administration Client.
Step 1
Using third-party imaging or “ghost” software, perform a full system backup of the
Administration Client system so that it can be restored if a critical failure occurs during the
Common Ground upgrade process.
Administration Client system so that it can be restored if a critical failure occurs during the
Common Ground upgrade process.
Step 2
Upgrade Third Party software such as virus protection software, VNC, or PCAnywhere.
Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Chapter 9: Administration & Data Server (formerly AW) upgrade procedures
Set up a temporary Unified ICM/Contact Center Administration & Data Server-HDS