Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Logger upgrade procedures

Logger pre-upgrade preparation

Pre-upgrade preparation is an integral part of the upgrade process.

Prepare Logger for recovery in the event of a catastrophic upgrade failure

Perform the following on the Logger:

Perform a full SQL backup of the Logger DB using the Microsoft SQL Backup and Restore
utility.

Perform a full SQL backup of the Outbound DB using the Microsoft SQL Backup and Restore
utility, if applicable.

Record the current size of the log files.

Backup the Cisco Systems, Inc. registry key. See 

Backup the ICM/bin directory (for Common Ground upgrade only).

Logger Technology Refresh upgrade: side A/B

The following procedure is used to perform a Technology Refresh upgrade on both sides of the
Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply replace
“Side A” with “Side B” in the procedure.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)