Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Note: If the Technology Refresh Upgrade is selected, you must specify the full path for
the RegUtil file that needs to be imported. This must be performed to continue the
installation process; otherwise, the Next button remains disabled.
the RegUtil file that needs to be imported. This must be performed to continue the
installation process; otherwise, the Next button remains disabled.
9. Reboot the system after upgrade is complete, but before running the Web Setup Tool.
Note: If you need to migrate to a new Domain, use the Web Setup tool to
. If you do not wish to change the Domain, proceed to the next step.
10. Use the Web Setup Tool to edit the instance and make the necessary changes.
Note: Domain name is selected by default. You cannot change the domain of that instance.
When editing an instance, you can change the facility and instance number. If the instance
does not exist in that domain, then use the Domain Manager to create that instance.
When editing an instance, you can change the facility and instance number. If the instance
does not exist in that domain, then use the Domain Manager to create that instance.
11. Using Unified CCE Service Control, set all ICM processes on the new Logger to Manual
Start.
12. Migrate users from the production system to the new environment.
For additional information, see the
(http://www.cisco.com/univercd/cc/td/doc/product/
icm/icmentpr/icm70doc/microsf7/index.htm).
13. If the Outbound Option is in use, re-import the customer contact lists and do-not-call lists
(on the Side A Logger only).
14. If there is a time difference between source and target machine/domain, then it is
recommended to recreate the Logger Side A and Side B database using ICMDBA.
Logger Common Ground upgrade: side A/B
Note: The following procedure is used to perform a Common Ground upgrade on both sides
of the Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply
replace “Side A” with “Side B” in the procedure.
of the Logger. When upgrading Side A use the procedure as is. When upgrading Side B, simply
replace “Side A” with “Side B” in the procedure.
Step 1
Disable configuration changes.
a.
Set the HKEY_LOCAL_MACHINE\Software\Cisco Systems,
Inc.\ICM\<instancename>\RouterA\Router\CurrentVersion\Configuration\Global\DBMaintenance
key to 1 on both sides of the CallRouter in the system being upgraded.
Inc.\ICM\<instancename>\RouterA\Router\CurrentVersion\Configuration\Global\DBMaintenance
key to 1 on both sides of the CallRouter in the system being upgraded.
Note: RouterA in the registry key above is RouterB on the Side B CallRouter.
b.
Verify that configuration changes are prevented. The following message is displayed when
attempting to save a configuration change:
attempting to save a configuration change:
Failed to update the database. Exclusive access to the CallRouter denied because configuration
changes are currently disabled in the router registry.
changes are currently disabled in the router registry.
Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Chapter 10: Logger upgrade procedures
Logger Technology Refresh upgrade: side A/B