Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

CallRouter Common Ground upgrade: side B

 on the Side B

CallRouter.

Note: Important: The Windows Firewall configuration scripts must be deployed before this
server can accept network connections. This is done as part of the staging tasks.

Verify the basic operation of the side B CallRouter and side B Logger

Manually synchronize Logger B to Logger A (with B being the last to be upgraded and before
bringing it online) using ICMDBA.

Start the side B CallRouter and Logger services.

Each service starts several process windows on the task bar of the local machine, each one an
ICM program associated with the service. As each node starts up, it looks for the other server
components and attempts to register with them. If you completed the ICM-CCE-CCHInstaller
and network testing successfully, no major errors should occur.

In order to add configuration data, the Central Controller and Administration & Data Servers
must be running. The ICM software loads the Unified CCE Service Control Tool on the desktop
of each server used to control the services loaded on that machine.

Verify that the ICM Processes have no errors.

•

CallRouters

–

Router: UP and synchronized with peer.

–

Ccagent: [In service, but not connected to any peripheral gateways.]

–

Rtsvr: [no connectivity to Administration & Data Server at this time.]

•

Loggers

–

Logger: Connected to its respective database and synchronized with peer. MDS is in
service.

–

Replication: [No connectivity to Administration & Data Server HDS at this time].

–

Campaign Manager: [You see errors, no Outbound Option Dialer setup at this time].

Start the Administration & Data Server Service within Unified CCE Service Control. Verify
that the ICM Processes have no errors.

CallRouters

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)