Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Reboot the system after the upgrade completes.

If the Network Gateway resides on a different machine, you must upgrade any Network Gateways
associated with NICs on the CallRouter. See 

 for detailed

instructions.

How to bring side A into service

,

 are completed, follow the steps below to bring the ICM Side A

Central Controller components into service:

Note: All components can “ping” public and private IP addresses as applicable to verify network
connectivity between the upgraded Unified ICM central controller components, but not to other
ICM nodes in production.

Using Unified CCE Service Control stop all ICM services and shut down all non-upgraded
Administration & Data Servers and the SideB CallRouter and Logger. Start the upgraded side.

Manually start the ICM services on the Side A CallRouter and Logger, and the upgraded
Administration & Data Server. Verify the following basic operations of the Side A Central
Controller components:

•

General

–

Setup logs indicate no errors or failure conditions

–

AD domain has all users

–

Schema upgrade is successful for all databases (no loss of data integrity, or loss of data)

–

Registry changes are correct and match what is documented in setup logs

–

All component services start without errors

–

Calls are successfully processed

•

CallRouter

–

Ccagent is in service but not connected to any peripheral gateways

–

Rtsvr is connected to the Primary Administration & Data Server

•

Logger

–

Recovery process not required, no activity other than process start up

–

Users are in correct domain

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)