Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Cisco Agent Desktop (CAD) upgrade procedures

In order to upgrade from previous versions of CAD, see the 

(http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/
prod_installation_guides_list.html).

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)