Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

CTI OS Agent and Supervisor Desktop
upgradeprocedures

CTI OS Agent and Supervisor Desktop Technology Refresh upgrade

Technology Refresh upgrades are no different than fresh installations, except that the original
desktop is taken off-line. See the 

 (http://www.cisco.com/en/US/products/sw/

custcosw/ps14/prod_installation_guides_list.html).

Note: Customized desktops may have different upgrade procedures which are beyond the scope
of this document.

CTI OS Agent and Supervisor Desktop Common Ground upgrade

CTI OS Client can be upgraded from 8.0(x), 8.0(1)A, and 8.5(x) and above to 9.0(1) via common
ground upgrade procedure.

Upgrading the standard CTI OS Agent and Supervisor Desktops without upgrading the hardware
(Common Ground upgrade) involves the following:

Stop the CTI OS Agent or Supervisor Desktop application that is running on the machine.

Run the CTI OS Client install from the CTI OS 9.0(1) CD, updating configuration data as
prompted.

Reboot the system if directed.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)