Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Backup the Logger or the HDS database using SQL Server Management Studio
Step 1
Launch Start > Programs > Microsoft SQL Server 2008 R2 > SQL Server Management
Studio.
Studio.
Step 2
Enter the required database connection information:
a.
Check that the current system name is selected as the Server name
b.
Select Windows Authentication.
Step 3
Click Connect.
Step 4
In the Object Explorer panel on the left, expand Databases by clicking on the + icon next to it.
Step 5
Right-click the name of the database that needs to be backed up and select Tasks -> Back Up….
Step 6
Note the name and the location of the backup file under the Destination section.
Step 7
Click OK.
Step 8
Wait for the message confirming that the backup is successful and click OK.
Restore the Logger or the HDS database using SQL Server Management Studio
Step 1
Launch Start > Programs > Microsoft SQL Server 2008 R2 > SQL Server Management
Studio.
Studio.
Note: In Windows Server 2008 R2 run SQL Server Management Studio as an administrator.
Step 2
Enter the required database connection information:
a.
Check that the current system name is selected as the Server name
b.
Select Windows Authentication.
Step 3
Click Connect.
Step 4
In the Object Explorer panel on the left, right-click Databases and select Restore Database…
Step 5
Enter the desired To database in the “Destination for restore” section.
Step 6
Select From device in the “Source for restore” section and click …
Step 7
Select File as the Backup media and click Add to add the desired database backup file.
Step 8
Click OK.
Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Chapter 17: Database tasks