Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Select the newly added backup set (by checking the checkbox in the Restore column) and click
OK.

Wait for the message confirming that the restore is successful and click OK.

Determine the size of an ICM database

When migrating from an older Unified ICM/Contact Center release to a newer Unified
ICM/Contact Center release, you need to look up the database size of the existing ICM database.
This number is used later in the process to create an ICM database of the same size. This value
may be increased depending on planned ICM 9.0(1) usage patterns. Find the database size either
by launching the ICMDBA program or by launching the Microsoft SQL Server Management
Studio.

Using ICMDBA

Select Start > Run.

In the Run dialog type 

 and click OK (or press Enter).

At the command prompt type icmdba.

Drill down to the Logger/HDS database.

Right-click cust_sideX and select Properties to observe the database size.

Using SQL Server Management Studio

On the SQL Server systems, launch Start > Programs > Microsoft SQL Server 2008 R2 >
SQL Server Management Studio.

Note: In Windows Server 2008 R2 run SQL Server Management Studio as an administrator.

Enter the required database connection information:

•

Make sure that the current system name is selected.

•

Select Windows Authentication.

Click Connect.

The Microsoft SQL Server Management Studio application opens. Navigate to Databases >
System Databases > master.

Right click on the master database and select New Query.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)