Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Ensure each software process is running according to specification.

Check each NIC for the proper connection to the carrier (IXC) network.

Halt and restart each process.

Redundancy testing

Stop each active PG to ensure that the backup PG assumes an active state.

Stop the active CallRouter side to ensure that the system switches to the alternate CallRouter
side without loss of functionality.

Perform the same tests on the Logger and the NIC.

Historical reporting testing

Launch queries against the upgraded Loggers to ensure the presence and integrity of historical
call detail.

CUIC reporting testing (optional)

Examine the data presented.

Internet script editor testing (optional)

Open the most commonly monitored ICM scripts using Internet Script Editor.

Examine the data presented.

Set all ICM services to Automatic start

Double-click the local Unified CCE Service Control icon on each ICM component.

Select each ICM Service and set it to Automatic start.

Notify stakeholders

Notify the stakeholders that the upgrade migration is complete (see 

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)