Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

Run post-upgrade tests

A test plan is utilized at various stages of the upgrade process. It is up to you to develop the
actual test cases with actual dialed numbers, labels, targets, and expected results. The key areas
in which to develop test cases follow.

See the Run Pre-upgrade tests for additional information on the following tests:

•

Application test

–

Validate Scripts

•

System Integrity Tests

–

Process testing

–

Redundancy testing

–

Historical reporting testing

–

CUIC reporting testing (optional)

–

Internet Script Editor testing (optional)

Note: It may be necessary to run additional tests as required due to the new Unified ICM/Contact
Center release functionality.

Validate scripts

Open Script Editor.

Select Script > Validate All (or click Validate All in the tool bar).

Observe all scripts are functioning properly. Make note of any scripts not operating properly
after the upgrade, then compare these to the list generated prior to the upgrade.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)