Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação

On the Active Directory Domain Controller hosting the role to be moved, open AD Users and
Computers, and connect to the Domain Controller from which the role needs to be moved.

Right-click under the domain name and select Operations Masters.

Under the required FSMO role tab, change the Operations Master to this designated DC.

How to redefine the time source

Since the PDC Emulator is moving to another Domain Controller, the time source must be
redefined as either that server or an external time source.

On the server currently running the Primary Domain Controller Emulator, run the following
command: 

To synchronize a member server to the time source, see the procedure available on the 

 (http://support.microsoft.com/kb/816042).

How to assign Global Catalogs per the GC and FSMO plan in the Unified CCE System Diagram and per settings in
your Unified CCE System Design Specification

Open AD Sites and Services.

Connect to the Domain Controller designated as the Global Catalog.

Right-click NTDS Settings, click Properties, check Global Catalog, and click OK.

Repeat this procedure on all ICM servers.

How to configure member servers to point to the new DNS servers

In the Network Settings, open the Visible network connection

Open TCP/IP properties.

Enter the new primary and alternate DNS servers.

Run 

 from a command prompt.

Verify name resolution by pinging the ICM servers by name.

Ping the ICM domain by name.

Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)