Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Upgrade procedures
Determine which of the following upgrade examples is similar to your system. Follow the
procedures for each step indicated in the Reference column.
procedures for each step indicated in the Reference column.
Warning: To successfully complete an upgrade, you MUST follow the order of upgrade
as defined in this guide.
as defined in this guide.
Warning: When upgrading a Unified ICM/Contact Center parent/child system, upgrade
the child first, then the parent. This prevents issues in case of a protocol change.
the child first, then the parent. This prevents issues in case of a protocol change.
Warning: Before starting Common Ground upgrade, use the Performance Monitor tool
to stop all Performance data collection (data collector sets) that may be running on the
machine.
to stop all Performance data collection (data collector sets) that may be running on the
machine.
Note: When you upgrade the Unified ICM server with the ICM-CCE-CCHInstaller, if you
choose to apply a MR patch, you must specify the MR patch location in the text box of the
Installer. After the upgrade is complete, a copy of the patch is available in the C:\Temp folder.
This copy occupies little disk space and is not removed from the server.
choose to apply a MR patch, you must specify the MR patch location in the text box of the
Installer. After the upgrade is complete, a copy of the patch is available in the C:\Temp folder.
This copy occupies little disk space and is not removed from the server.
This chapter contains the following topics:
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Technology Refresh upgrade examples
Before undertaking a Technology Refresh upgrade, it's important that the newly deployed servers
be installed. The Active Directory environment (whether corporate or dedicated to the Unified
ICM/Contact Center applications) must be configured/staged. The Windows Firewall
be installed. The Active Directory environment (whether corporate or dedicated to the Unified
ICM/Contact Center applications) must be configured/staged. The Windows Firewall
Upgrade Guide for Cisco Unified ICM/Contact Center Enterprise & Hosted Release 9.0(1)
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Chapter 8