Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Da Instalação
Complete INCRP NIC setup
To provide detailed set-up information for the NIC, do the following:
Procedure
Step 1
Open the Web Setup tool.
Step 2
Select Component Management > Routers > Network Interface Controllers in the left frame, then click
Add in the right frame. The Add Network Interface Controllers Deployments page displays.
Add in the right frame. The Add Network Interface Controllers Deployments page displays.
Step 3
Select a value for the Instance.
Step 4
On the Network Interface Controller pull-down menu, select INCRP.
Step 5
Click Next. The Properties page displays.
Step 6
Specify the following values:
a) Physical Interface Controller ID: Enter one of the physical controller IDs (from the Configuration
Manager) for the INCRP NIC on the CICM. If the NIC is duplexed, be sure to enter a different physical
controller ID on each side.
controller ID on each side.
b) Local Hostname or IP Address: Enter the IP Name (IP Address or hostname) of the local address for
incoming NAM connections. (Note that this address/host must be on the same network as the NAM
Addresses.)
Addresses.)
c) Handshake Timeout (ms): Enter the milliseconds to wait for a handshake response from the routing client
(the supplied default of 5000 milliseconds is usually appropriate).
Step 7
Click Next. The Client ICM/CCE/CCH page displays.
Step 8
Enter the following information:
a) Enabled: Check the box to enable the Client ICM.
b) Description: Enter a description of the Client ICM.
c) Client ID: Enter the ID of the Client ICM machine. In this case, that is the same as the NAM ID.
d) AppGateway ID: Specify the ApplicationGatewayID for the INCRP NIC as configured in the Client ICM
b) Description: Enter a description of the Client ICM.
c) Client ID: Enter the ID of the Client ICM machine. In this case, that is the same as the NAM ID.
d) AppGateway ID: Specify the ApplicationGatewayID for the INCRP NIC as configured in the Client ICM
database.
e) SCP Side A IP Address/Hostname: Enter the Public Network (or SAN) addresses/hostnames of the
NAM on Side A.
f) SCP Side B IP Address/Hostname: Enter the Public Network (or SAN) addresses/hostnames of the NAM
on Side B.
Step 9
Click Next, then click Finish to complete INCRP NIC installation.
You need not set up DMP devices for the INCRP NIC, because it is a process on the CallRouter rather
than a separate device.
than a separate device.
Note
Setup and Configuration Guide for Cisco Unified Intelligent Contact Management Hosted Release 9.0(1)
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CICM installation and configuration
Complete INCRP NIC setup