Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Desenho

agents supports only in-band DTMF (or if they are configured to use in-band DTMF per RFC 2833), then 
Unified CM will automatically insert MTP resources because of the capabilities mismatch. If the mobile 
agent call flow requires in-band DTMF (RFC 2833), a sufficient amount of MTP resources should be 
made available.

Some SIP devices such as the Cisco Unified Border Element or other Session Border Controllers could 
dynamically change the media port during the call. In this case, if the Mobile Agent feature is used, MTP 
resources are required on the SIP trunk connecting to the agent endpoint.

IP Phone Agent (IPPA) is not an applicable agent interface for mobile agents. IPPA is available only from 
JTAPI monitored and controlled phones that support XML applications.

Cisco Agent Desktop 7.1 supports mobile agents. At agent login, if the mobile agent mode is selected, 
the mobile agent login dialog box is presented to the agent. The mobile agent must provide the local CTI 
port extension, a call mode, and a dialable phone number. (See