Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Desenho

Proper sizing of your Cisco Unified Contact Center Enterprise (Unified CCE) solution is important for 
optimum system performance and scalability. Sizing considerations include the number of agents the 
solution can support, the maximum busy hour call attempts (BHCA), and other variables that affect the 
number, type, and configuration of servers required to support the deployment. Regardless of the 
deployment model chosen, Unified CCE is based on a highly distributed architecture, and questions 
about capacity, performance, and scalability apply to each element within the solution as well as to the 
overall solution.

This chapter presents best design practices focusing on scalability and capacity for Unified CCE 
deployments. The design considerations, best practices, and capacities presented in this chapter are 
derived primarily from testing and, in other cases, extrapolated test data. This information is intended to 
enable you to size and provision Unified CCE solutions appropriately.

 lists the topics that are new in this chapter or that have changed significantly from previous 

releases of this document.

 

Sizing tools are available at:

Proper login authentication is require. Sizing tools are available to Cisco internal employees and Cisco 
partners.

Only one pair of Agent PGs needed for 2000 
agents with CTI OS Desktop.

Sizing information for Unified CCE components.