Cisco Cisco Unified Contact Center Enterprise 9.0(1) Guia Do Utilizador

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CTI OS Supervisor Desktop User Guide for Cisco Unified Contact Center Enterprise & Hosted
Release 9.0(1)
Chapter 1      Introduction
CTI Statistics Overview
Figure 1-2
CTI Toolkit Real-Time Status for Voice
Note
See 
 for more information about the Team Real-Time Status window.
CTI Statistics Overview
This window provides statistical information for the supervisor who is currently logged in and for the 
skill groups to which the supervisor and the supervisor's team belong.
Figure 1-3
CTI Statistics Window
.
Note
See 
 for a description of the CTI Statistics window.